Sleeves Faq

Printing / Colors

1How many colors can be printed?
Our PREMIUM full colour sleeves allow for printed unlimited colors using CMYK colors.

Our STANDARD sleeves print in either 1 or 2 colors. Please note: These 1 or 2 colors are converted to their closest CMYK equivalent as they are also printed as CMYK.
2What kind of printing process do you use?
Our custom cups sleeves are printed using high quality offset printing presses. We produce our sleeves entirely in-house allowing us strict quality control and fast turnaround.
3Can sleeves be printed full bleed?
Yes our PREMIUM full color sleeves can be printed full bleed with printing wrapping around the entire outside of the sleeve.

Our STANDARD sleeves do not allow for full bleeds as the printing must print within predefined areas.. If your sleeve is only 1 or 2 colors and you would like full bleeds then you must refer to our PREMIUM sleeve pricing.
4Do you print Pantone colors (PMS)? Is there an extra cost?
Our sleeves are generally printed In CMYK colors. If your file contains PMS colors then we will convert them to their closest CMYK equivalent.

Some PMS colors do not convert to CMYK very well and the color change can be significant. We will aim to notify you of this when we see there might be an issue.

If your PMS color is very important then we can print using the actual PMS color. There is usually a minimum charge of $150 for this but please contact us to discuss.

Shipping Faq

1Where do you ship to?
We ship to all locations in the USA, Canada as well as international.
2Is shipping free?
Yes shipping is free and there are no additional shipping costs added to your order. For free shipping we ship by UPS ground. If faster service is needed then this is extra.
3How do you ship?
For most shipments under 30,000 sleeves we tend to ship using UPS Ground service. For larger shipments we use other freight companies.
4I am in a rush. Can you ship me a partial faster?
Yes we can ship part of your order faster for additional costs.
5Can you ship on my account?
Yes we can ship using your own account. We do have very good rates for shipping though so you will want to compare our rates.

Pricing

1What is included in the price?
All setup, printing and shipping costs are included in the prices. There are no additional costs.
2How can we pay?
We accept both Visa, MsterCard and Amex. We can also receive payment by check, however we must receive payment prior to shipping of the order.
3What are your payment terms?
Due to the custom nature of sleeve products we require a 50% deposit prior to your sleeves going to press. The balance is required at time of shipping.

Turnaround Times

1What is the standard turnaround time?
Our standard turnaround time is generally up to 7 business days (after proof approval) for orders up to 10,000 and 8-10 business days for orders up to 20,000. For larger quantities please inquire about the turnaround time.
2Do you offer rush turnaround?
Most times we will do our best to accommodate quicker turnarounds, however if a firm commitment is required then we may have to charge a rush surcharge.
3How long does shipping take?
Shipping times can depend on the qty being shipping and your location. In general for 20,000 or fewer pieces shipping can take from 1 - 6 business days depending where you are located.

File Formats / Sending Artwork

1How can I send you my files?
You may email your files to graphics@hotshotsleeves.com.if your files are very large then we suggest you send them to us using an online file transfer platform.

Please send files after you have submitted your order form. If you will be using our services to create your artwork then please provide layout instructions when sending the files.
2Do you have a template I can use to prepare my artwork?
Yes you can download templates for both our STANDARD and PREMIUM sleeves here